Warranty Information

Our promise is to meet and exceed our customer's highest expectations with our product performance. We proudly support every item we sell from a variety of high-quality vendors. We provide world-class customer care and an industry-best satisfaction guarantee. If you have any warranty questions, please reach out to us and we will have one of our expert sales team members assist you.


There are no warranties, expressed or implied, made by either the distributor or the manufacturer on KETTLER products, except the manufacturer's limited warranty against defects in material set out below:

This KETTLER Limited Warranty applies to products sold through the KETTLER Authorized Dealer Network to the original retail purchaser and authenticated by proof of purchase from a retailer located in the United States or Canada. Any shipments made under this warranty will be shipped to the United States or Canada only. Any shipment outside of the United States will be at the sole cost of the customer. This KETTLER Limited Warranty is a manufacturer's warranty and is not changed or modified by additional warranties extended by individual retailers at the point of sale. The manufacturer warrants this product to be free from defects in the material at the time of the product's tender of delivery for a period of X years for residential use and X years for non-residential use (subject to modification for each product). This Limited Warranty is not transferable and does not cover normal wear and tear (including, but not limited to, damage and wear to tires, power shocks, drive belts, and other non-durable parts). The liability of the manufacturer under this Limited Warranty shall not include any liability for direct, indirect, or consequential damages resulting from the defect.

This Limited Warranty is void if the product is damaged by accident, unreasonable use, improper service, failure to follow instructions provided, modification from its original state, or other causes determined not arising out of defects in material.

This warranty gives you specific legal rights. Should this product become defective due to material within the warranty period, contact KETTLER Parts & Service Dept. by phone at 866.804.0440, fax at 757.427.0183, or e-mail at parts@kettlerusa.com. When making a claim, a return of the defective part and/or pictures of the defective item may be required for the claim. The limited warranty provides replacement parts; defective parts will be repaired, replaced, or substituted with the same part or a part of equal value. The limited warranty does not cover the cost of labor and/or repair (with the exception of select fitness machines).

This limited warranty is expressly in lieu of any other warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, and of any other obligations or liability on the part of the manufacturer. KETTLER neither assumes nor authorizes any other person to assume for it any other liability in connection with such products.


To register your KETTLER® product for warranty service email our parts and service department at parts@kettlerusa.com with a copy of your proof of purchase, model number located on the front of your owner’s manual, name, address, and phone number.

The warranty period for your KETTLER® product can be found in the owner’s manual and under the product specifications on the product page.


For all warranty inquiries pertaining to all other vendors please contact our sales team.


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